I am fully insured — for your complete peace of mind.
Fluffy's Cleaning Services carries Commercial General Liability Insurance through Spinnaker Insurance Company, with comprehensive general liability coverage. This means you are protected in the rare event of accidental damage to your home or belongings during service.
I carry this coverage because I take the responsibility of being in your home seriously. You should never have to wonder whether you're protected. With Fluffy's, you are. Proof of insurance is available upon request at any time.
- Commercial General Liability coverage — available upon request
- General Aggregate coverage — $2,000,000
- Insured through Spinnaker Insurance Company via Simply Business
- Coverage active March 27, 2026 through March 27, 2027
- Proof of insurance (COI) available upon request at any time
Every new client starts with a photo consultation.
Because I am a boutique, solo cleaning service, I personally assess every new home before confirming a booking. After submitting a booking request, new clients will receive a text message within 24 hours with instructions to send photos of all rooms, bathrooms, kitchen, and any areas of concern.
This allows me to provide an accurate estimate, arrive fully prepared, and ensure I'm the right fit for your home. Your appointment is not confirmed until photos are reviewed and your estimate is accepted. Returning clients in good standing may book directly without a new consultation.
- Photos required of all rooms, bathrooms, kitchen, and any problem areas
- Appointment is NOT confirmed until photos are reviewed and estimate is accepted
- I reserve the right to decline service based on photos received
- Returning clients in good standing may book directly
- All bookings are subject to Saturday availability only
- Booking requests must be submitted at least 72 hours in advance
Every home is different. Your price reflects that.
All pricing is custom and based on the size of your home, its current condition, and your specific cleaning needs — discussed during your photo consultation. I do not offer flat-rate pricing because no two homes are the same, and I believe you should only pay for what your home actually requires.
- Estimates provided after photo consultation for all new clients
- Prices may be adjusted upon arrival if conditions differ significantly from photos
- Recurring client rates are locked in as long as the schedule is maintained
- Skipping a scheduled clean may result in repricing for your next visit
- I do not price match competitors
- Prices are subject to change with 30 days written notice to recurring clients
A deposit holds your spot. Balance is due at completion.
To secure your Saturday appointment, a 50% deposit is required at the time of booking confirmation. The remaining balance is due upon completion of your clean — before I leave your home. This structure ensures your spot is protected while keeping payment simple and straightforward.
- 50% deposit due at time of booking confirmation
- Remaining balance due upon service completion — before I leave
- All major credit and debit cards accepted via Square
- Cash accepted — exact amount only, I do not carry change
- Returned payments or chargebacks result in immediate service termination
- Outstanding balances may be referred to collections
Life happens. I just need a little notice.
My Saturday schedule is intentionally small — which means every spot matters. I ask for as much notice as possible when plans change so I can adjust accordingly. I am always happy to reschedule, and I will never penalize you for something outside your control.
- More than 48 hours notice — full deposit refund, no penalty
- Within 48 hours — deposit is non-refundable
- Same-day cancellation — full service amount is charged
- Rescheduling due to illness — no charge, no penalty. Your deposit transfers to your new date automatically
- One free reschedule allowed per client every 3 months
- Two or more consecutive cancellations may result in removal from the recurring schedule
- I reserve the right to cancel due to my own illness or emergency — full refund or free reschedule guaranteed
Here's exactly what I do — and what's not included.
I want to be completely transparent about what your deep clean includes so there are never any surprises. My service covers all standard interior cleaning areas as outlined in The Fluffy Standard™. The following are not included in standard service and must be discussed and agreed upon in advance if needed.
- Exterior windows, outdoor spaces, garages, or storage areas are not included
- I do not move heavy furniture — items must be moved prior to my arrival if cleaning underneath is needed
- Biohazard cleanup — mold remediation, pest waste, or sewage is not included under any circumstances
- Inside of walls, ceilings, or structural elements are not cleaned
- Laundry washing or folding is not included unless specifically agreed upon
- Dishes are not washed unless discussed and added to your service
- Any additional services outside standard scope must be agreed upon before the appointment and may affect pricing
Please stay clear of active cleaning areas for your safety.
Your safety — and the safety of everyone in your home — matters deeply to me. Wet floors, cleaning products in use, and equipment in active areas can create hazards. I ask that all household members respect the areas being cleaned and wait until I indicate it is safe to re-enter.
Fluffy's Cleaning Services is not liable for slips, falls, or injuries that occur when household members enter active cleaning areas or walk on wet floors against my advisement.
- Please stay clear of all active cleaning areas during service
- Wet floors and freshly mopped surfaces should not be walked on until completely dry — I will let you know when it's safe
- Children and elderly household members should be kept away from active cleaning areas at all times
- Cleaning products and equipment should not be touched or moved by household members
- If someone must urgently access a wet area, please let me know immediately so I can pause and place a warning
- I recommend designating a safe area of the home for children and elderly adults for the full duration of service
I reserve the right to decline or stop service at any time.
As a solo operator, my safety and wellbeing are essential to providing great service. I reserve the right to decline a new booking or discontinue service for any existing client. If conditions upon arrival differ significantly from the photos provided, I will requote on the spot — you may accept or decline with no charge.
- Hoarding or hazardous conditions not disclosed at booking
- Biohazard materials — mold, pest infestations, or excessive human/animal waste
- Aggressive or unsecured pets posing a safety risk
- Verbal abuse, harassment, or threatening behavior of any kind
- Unsafe structural conditions — broken glass, flooding, exposed wiring
- Conditions significantly worse than photos submitted at consultation
I love animals — and I ask that they're safely secured.
Pets are family, and I completely understand that. However, for the safety of your pet and my ability to clean thoroughly, all pets must be secured or contained in a separate area for the full duration of the clean. Please disclose all pets — including type and number — at the time of booking.
- All pets must be secured or contained during the entire cleaning
- I am not responsible for pets that escape during service
- All pets must be disclosed at time of booking
- Additional charges may apply for excessive pet hair or dander buildup
- Service may be declined or stopped if a pet poses a safety concern
I need clear, safe access to do my best work.
Please ensure I have reliable access to your home at the scheduled time. If I arrive and cannot enter without prior notice, it will be treated as a same-day cancellation and the full service amount will be charged. Any access details — codes, keys, or lockbox information — must be shared in advance.
- Safe, clear access must be provided at the scheduled time
- Failure to provide access without notice is treated as a same-day cancellation
- Garage codes, keys, or lockbox info must be shared before your appointment
- A trusted adult 18+ must be present OR written authorization for unattended entry is required
- Pathways and entry areas should be reasonably clear before I arrive
- I recommend that young children and elderly adults be kept in a safe, separate area for the full duration of service
Please secure valuables before your clean.
I handle every item in your home with care and respect. However, I ask that you put away valuables, jewelry, cash, and irreplaceable items before your appointment. If something is accidentally damaged during my clean, I will notify you immediately and address it honestly and directly.
- Please secure all valuables, jewelry, cash, and irreplaceable items
- I am not responsible for pre-existing damage to items
- Accidental breakage will be disclosed immediately and handled honestly
- I will not move or clean around firearms or illegal substances
- Sentimental or fragile items should be put away or pointed out in advance
I bring everything. All products are family-safe.
I supply all cleaning products and equipment for every visit. I use professionally selected products chosen for their effectiveness and safety — including The Pink Stuff for oven cleaning and the Clorox ToiletWand system for toilets. The rest of your home is cleaned with non-toxic, essential oil-based products. If you have specific sensitivities or allergies, please let me know at booking.
- All products and equipment are provided by Fluffy's Cleaning Services
- All products are non-toxic and family-safe
- Please notify me of any product allergies or sensitivities at booking
- I do not use bleach unless specifically requested and agreed upon in writing
- A comforting seasonal essential oil scent is applied — please notify me of any sensitivities
- I do not use client-supplied products unless agreed upon in advance
- I use professional steam cleaning equipment and drill brush attachments for grout and deep surface cleaning at no additional charge — it is part of The Fluffy Standard™
- For dishes and laundry add-ons, your detergent and supplies are used per your preference
If something isn't right, I'll make it right.
Your satisfaction is the foundation of everything I do. If any area of your clean doesn't meet The Fluffy Standard™, notify me within 24 hours of service completion and I will return to re-clean that area at absolutely no charge. I ask only that you give me the opportunity to make it right before leaving a review.
- Report any concerns within 24 hours of service completion
- I will return to re-clean any unsatisfactory area at no charge
- Refunds are not offered after service has been completed and accepted
- Complaints submitted after 24 hours may not qualify for a re-clean
- I ask for the opportunity to address concerns before public reviews
I may photograph your home for documentation and marketing.
I take before and after photos of areas I clean for my own records and quality documentation. I also love sharing the results of my work! With your permission, I may use photos of your cleaned home for marketing purposes — including social media and my website. Your personal information, address, and identity are never shared without explicit consent.
- Before and after photos may be taken for documentation and quality records
- Marketing use of photos requires your opt-in consent — you will be asked at booking
- You may opt out of marketing photo use at any time without affecting your service
- No identifying information — name, address, or personal details — is ever included in marketing photos
- Photos shared for consultation are never used for marketing without separate written consent
- You may request that no photos be taken in your home at all — simply let me know at booking
Your home and your information stay private. Always.
Photos shared during the consultation process are used solely to assess your home and provide an accurate estimate. I treat your personal information and your home with complete discretion. I will never share client information with third parties for any reason.
- Consultation photos are used only for estimating and documentation purposes
- Client information is never sold or shared with third parties
- All client records are stored securely and used only for service purposes
- You may request deletion of your records at any time
I show up healthy. I ask the same in return.
As a solo operator, staying healthy is essential to showing up for every client on my Saturday schedule. If I am unwell, I will notify you as soon as possible and reschedule at no charge to you. I ask the same courtesy — please let me know if anyone in your home has been ill in the past 48 hours so we can make an informed decision together.
- Please notify me if anyone in the home has been sick in the past 48 hours
- I reserve the right to reschedule if I am unwell — always at no charge to you
- Home must have working utilities — water and electricity — on the day of service
- Reasonable pathways must be clear for safe movement throughout the home
- I reserve the right to leave immediately if conditions pose a health or safety risk